All prices inclusive of GST. Shipping costs extra.



Refunds/Cancellations

Refund Policy

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Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All prices are inclusive of GST.

To be eligible for a return, your item must be unused and in the same condition that you received it, with the tag intact. It must also be in the original packaging.

COD is not available as the collection on this website is a curated, limited quantity collection. Product(s) will be shipped out only after receipt of full payment. In case of a return, Capsul will refund the money after subtracting the shipping fees. Return shipping costs will be borne by the customer.

To request an exchange, email shopcapsul@gmail.com. All exchange requests are subject to availability.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shopcapsul@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopcapsul@gmail.com and send your item to: 604, ground floor, 11 cross, 29 main, sector 1, HSR layout Bangalore Karnataka IN 560102.

Shipping
To return your product, you should mail your product to: 604, ground floor, 11 cross, 29 main, sector 1, HSR layout Bangalore Karnataka IN 560102

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs. 1500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We currently do not ship outside India directly. In case you reside outside India and like something on the website, please send us an email at shopcapsul@gmail.com to find out if we can help you out.
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